CUSTOMER SERVICE GUARANTEE
Providing our customers with a 2-year Guarantee instead of the 1 year industry standard.
That’s just one of our many values we provide to our clients. See below for all our customer guarantees.
PEACE OF MIND GUARANTEE
The guarantee that you will be entirely satisfied with the materials and craftsmanship used in your home’s remodel. For a period of two years from the date of completion, Classic Remodeling NW Inc. will guarantee all labor and materials used in your new renovation. If there are any aspects of your makeover that you are unhappy with, we will come out and fix them guaranteed.
PROPERTY PROTECTION AND CLIENT RESPECT GUARANTEE
Your property will be protected from any potential damage while our installation technicians are in your home. They will not use tobacco products or swear, they will politely address any questions or concerns you may have, they will leave your home as clean and organized as they found it, and they will wear protective shoe covers or place floor protection on all work and traffic areas. Our technicians are the best in skill, attitude, and workmanship while still being held to the highest standards.
COMMUNICATION GUARANTEE
We at Classic Remodeling NW Inc. believe that effective communication is essential to a successful remodeling project, so here is our company policy on how we will communicate with all of our clients:
We return all weekday phone calls between 7:30 am and 3:30 pm (M-Th. 7:30 am to 3:30 pm and to 1:30 pm on Friday) by the end of the business day that you left the message; you will speak with a live person during regular business hours; all emails will be returned within 24 hours of our receipt; and each client will receive the personal phone numbers of the project coordinator and the company president.
CLEANLINESS GUARANTEE
Classic Remodeling NW Inc., always make a concerted effort to keep the building site as dust-free as possible. Whenever feasible, we employ blanket furniture protectors, plastic wall barriers, plastic carpet runners, and cloth hardwood floor runners, including an end of the day site cleanup checklist. This is to ensure that you and your family are in a clean and safe environment.
FIXED PRICE GUARANTEE
To provide all of our clients peace of mind, we refrain from providing a low ball cost estimate merely to earn our client’s business, just to surprise you with an array of additional change orders later on in the project. There are only three (3) ways that the price quote could possibly change. They are:
Adding or making changes to the scope of work after the proposal has been signed.
Any unforeseen circumstances that couldn’t have been known before the proposal was signed like anything within the unexposed areas.
Any utilities not up to current codes, which we explain in every proposal.
That’s it. If we forget something in the proposal, then we pay the cost for that item. No questions asked.